Shipping Information
You can trust that your order will be quickly processed, well packaged and safely delivered. We strive to offer the best combination of speed of shipment and lowest cost to the customer.
Shipping within the United States: We offer a flat rate shipping charge of $3.95 for your entire order - regardless of the number of items that you order. This rate applies to any order shipped to an address within the United States.
Shipping to Canada and Mexico: We welcome international orders and normally use USPS First Class Mail or USPS Priority Mail International Mail for our international shipments. We offer a flat rate shipping charge of $13.95 for your entire order - regardless of the number of items that you order. This rate applies to any order shipped to a single address in Canada or Mexico. Please contact us if you need or would prefer a different shipping option based on your location. Duties, tax and any applicable customs fees are the responsibility of the customer. Please send us an email if you have any questions regarding international shipping for your order.
Shipping to all other countires: We welcome international orders and normally use USPS First Class Mail or USPS Priority Mail International Mail for our international shipments. This delivery option is available to most - but not every international destination. We offer a flat rate shipping charge of $19.95 for your entire order - regardless of the number of items that you order. This rate applies to any international location served by USPS First Class Mail or USPS Priority Mail International Mail. This rate applies to any order shipped to a single address international address. Please contact us if you need or would prefer a different shipping option based on your location. Duties, tax and any applicable customs fees are the responsibility of the customer. Please send us an email if you have any questions regarding international shipping for your order.
Wholesale Customers: We offer a low Flat Shipping rate of $7.50 for orders of $200.00 or less to a single destination within the United States. Orders in excess of $200.00 ship free (standard shipping - to a single destination within the United States). For wholesale customers outside of the United States - please call (503) 819-2955 or email for a shipping rate quotation based on your order and location.
Refund, Returns and Cancellation Policies
Your satisfaction with your purchase is our highest goal. If you receive an item that is damaged or not what you expected please give us a call at 503-819-2955 or send us an email. We strive to do whatever practical to ensure that you are happy with your purchase.
Refunds for items returned in sale ready condition within 30 days of the purchase date will be credited in the same form as the original payment type.
Refunds for items returned more than 30 days after the purchase date will be in the form of a credit redeemable on your next purchase. The original shipping charges are not refundable.
If you have an exchange for the same dollar amount as the original purchase, no additional shipping charges will be incurred. Please mail your return in a prepaid, insured and traceable method to:
OneMark Creations
12580 SW Broadway
Beaverton, OR 97005
Questions about our original tea, coffee and tea accessories?